DOI: 10.17587/prin.10.377-383

Analysis of the Reliability of Information Services, Taking into Account their Objective Characteristics and Subjective Assessments of Users

V. E. Gvozdev, wega55@mail.ru, L. R. Chernyakhovskaya, lrchern@yandex.ru, R. A. Nasyrova, nasyrova.rima@yandex.ru, Ufa State Aviation Technical University, Ufa, 450008, Russian Federation

Corresponding author: Gvozdev Vladimir E., Professor, Ufa State Aviation Technical University, Ufa, 450008, Russian Federation E-mail: wega55@mail.ru

One of the basic tenets of the doctrine of Industry 4.0 is the creation of "Smart factories" whose environmental information is a backbone component. The information ecology environment is designed, firstly, to provide a comprehensive service for the information needs of enterprise personnel. Secondly, to ensure the possibility of their continuous learning through the identification and dissemination of new knowledge. The key role of the information environment in the activities of a flexible and learning enterprise leads to a qualitative change in the requirements for the reliability of the information support system. A distinctive feature of information services is their human-oriented nature. This circumstance should be taken into account when assessing the reliability of information services, which are an integral part of the information ecological environment. This Article addresses the issues of analyzing the reliability of information services based on the simultaneous consideration of objective characteristics of their non-functional properties and subjective assessments by users of their functionality. The development of methods for quantifying the reliability of information services, taking into account both their objective properties and subjective assessments of users, creates the basis for scientifically based adaptation of methods for managing the reliability of technical systems in the field of managing the reliability of the digital environment.

Keywords: smart factory; functional security; information service; information services profile; reliability of information services; digital ecological environment

pp. 377–383

For citation:
Gvozdev V. E., Chernyakhovskaya L. R., Nasyrova R. A. Analysis of the Reliability of Information Services, Taking into Account their Objective Characteristics and Subjective Assessments of Users, Programmnaya Ingeneria, 2019, vol. 10, no. 9—10, pp. 377—383.

This work was supported by the Russian Foundation for Basic Research, project nos. 19-08-00177.